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FAQ

What is Nabati?

Nabati means plant-based in Arabic. We chose it as it reflects who we are and what we do: Nabati Foods. 

We are a plant-based company and we create guilt-free plant-based foods and desserts that are equally nutritious and delicious. Our creations are made using high quality natural ingredients from suppliers that undergo a rigorous approval process. All our products are:

  • Certified Gluten-free
  • Dairy-free
  • Egg-free
  • Refined Sugar free
  • All natural (non-GMO). 
  • Certified Kosher
  • Certified Vegan

 

Where are you located and what are your hours?

HQ is located in Edmonton, Alberta, Canada and our US HQ is located in Seattle, WA, USA.

We operate Mondays to Fridays from 8AM to 4PM Mountain Standard Time. 

 

We have two production facilities;

Facility A produces our Dairy-free Cheeseckaes.

Address: 12809 66 ST NW, Edmonton, Alberta, Canada, T5C 0A4

Allergens at Facility: Peanuts and Tree nuts. 

The facility is certified gluten-free. 

 

Facility B produces our Plant-based Cheeze (Nabati Cheeze) and Plant-based Meats. 

Address: 14811 134 Ave NW, Edmonton, Alberta, Canada, T5L 4V5

Allergens at the Facility: NONE

The facility is nut-free and certified gluten-free. 

  

So what do you use instead of cream cheese to make the dairy free cheese cakes?

We used a combination of cashews and coconut to get the creamy cheese like texture for our dairy-free cheesecakes.

 

Where can I buy Nabati's products?

Click here to look up all the locations where our products are available. You can also purchase our products from our online store and we ship from a fulfilment warehouse across the US.

 

Do you Deliver/Ship?

We ship our products within Canada and the US. 

a. Order Shipping Confirmation Lead time: 1-4 days depending on order volumes and inventory. 

b. Days we ship orders: Monday-Wednesday.

c. Order Packing: We pack our orders inside a styrofoam cooler with dry ice inside.

e. Issues with receiving your order: If you find any damaged product once the order is received, or there are any concerns, please take a picture and/or contact us right away via email at info@nabati.ca. We will take care of you and address any concerns. 

f. How should I handle the Dry Ice?

Caution, dry ice is extremely cold, (-78C/-109F). Avoid contact with skin and eyes. Use gloves or a really thick towel (ideally a few) to handle. It is best to keep it in the Styrofoam cooler in a well ventilated space away and out of reach from children to slowly dissipate. DO NOT pour. water on it to melt, it will rapidly release carbon dioxide which may cause rapid suffocation! If inhaled, move to space with fresh air and call emergency services. 

g. Shipping Nabati Cheeze Separately

As of June 16th 2021, we started shipping our Nabati Cheeze in a separate box with reusable ice bricks to maintain product integrity as dry ice does affect the product negatively. If you received only your frozen products, please note the second box should be delivered soon. 

 

Do you offer wholesale pricing?

Yes. Please email us. We are partnered with a retail distributor. 

 

Do you have anything nut free?

Yes, we have several nut-free products that you can find under the category "Nut-Free". Please keep in mind that we are not a nut-free facility. 

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